Privacy Policy
We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services.
Last updated: October 26, 2023
Overview
At MAVE, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chat application and related services.
By using MAVE, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Key Principle
We use end-to-end encryption to ensure that only you and your intended recipients can read your messages. We cannot access the content of your encrypted communications.
Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, and profile picture
- Messages: Text messages, files, images, and other content you send (encrypted)
- Contacts: Contact information you choose to sync with our service
- Support Communications: Information you provide when contacting customer support
2.2 Information We Collect Automatically
- Usage Data: How you interact with our service, features used, and time spent
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Log Data: IP address, access times, and pages viewed
- Location Data: Approximate location based on IP address (if enabled)
2.3 Information from Third Parties
- Information from social media platforms if you choose to connect your accounts
- Information from payment processors for subscription management
- Analytics data from third-party services (anonymized)
How We Use Your Information
We use the information we collect for the following purposes:
Service Provision
To provide, maintain, and improve our chat services
Account Management
To create and manage your account and profile
Communication
To send you service-related notifications and updates
Analytics
To analyze usage patterns and improve our services
Security
To detect and prevent fraud, abuse, and security threats
Legal Compliance
To comply with legal obligations and protect our rights
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With Other Users: Your profile information and messages are shared with users you choose to communicate with.
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our service, such as cloud hosting, analytics, and customer support.
- Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
We implement robust security measures to protect your information:
- End-to-End Encryption: All messages are encrypted using industry-standard protocols, ensuring only you and your recipients can read them.
- Secure Infrastructure: Our servers are hosted in secure data centers with physical and digital access controls.
- Access Controls: Strict access controls ensure only authorized personnel can access systems containing personal data.
- Regular Monitoring: We continuously monitor our systems for security threats and vulnerabilities.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Information: Retained while your account is active and for a reasonable period after deletion
- Messages: Stored on your device and our servers according to your settings
- Usage Data: Typically retained for 12-24 months for analytics purposes
- Support Communications: Retained for up to 3 years for quality assurance
Your Rights and Choices
You have the following rights regarding your personal information:
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic functionality and security
- Analytics Cookies: Help us understand how you use our service
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, but disabling certain cookies may affect functionality.
Children's Privacy
MAVE is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: